Refund policy

Effective Date: December 1, 2025

Thank you for shopping with Namaste Store. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted for purchases made through our online store.

1. Return Eligibility

We accept returns under the following conditions:

The return request is made within 2-3 days of delivery
Items are unused, unassembled, and in original condition
Items are returned in their original packaging with all parts, accessories, and documentation included

Items that do not meet these conditions may be refused.

2. Non-Returnable Items

The following items are not eligible for return or refund, unless they arrive damaged or defective:

Custom-made or made-to-order items
Clearance or final sale items
Gift cards
Items damaged due to misuse, improper care, or normal wear and tear

3. How to Initiate a Return

To request a return, please contact us at namastestore10@gmail.com within 2-3 days of receiving your order. Include:

Your order number
Reason for return
Photos of the item (if applicable)

Returns sent without prior approval may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping fees are non-refundable.
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

5. Refunds

Refunds are issued after the returned item is received and inspected.
Approved refunds will be processed to the original payment method within [10-15 business days.
Refund amounts may be reduced if the item shows signs of use or damage.

6. Exchanges

We do not offer direct exchanges. If you wish to purchase a different item, please place a new order.

7. Damaged or Defective Items

If your order arrives damaged or defective:

Notify us within 2-3 days of delivery
Provide clear photos of the damaged item and packaging

Once verified, we will offer a replacement, repair, or refund at our discretion.

8. Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.
Once an order has shipped, it cannot be canceled and must follow the return process if eligible.